Example
A customer-service chatbot
A software company builds a chatbot that answers customer questions and sells it to online shops.
- Outcome
- As the provider, the company designs the chatbot so shoppers are told they are talking to an AI system, unless that is obvious, at the latest at the first interaction.
- Why
- Paragraph 1 puts the design duty on providers; paragraph 5 sets when and how the information is given. Art. 50(1)Art. 50(5)